Our Policies
Customer Service (Frecuens)
Our customer service team is always ready to answer any questions or concerns you may have about us and our products.
Sometimes they even start teaching you things about herbs, like how to make a little mountain in your mate, how to prevent the mate from giving you acidity, and other things, but we allow them.
Beyond that, it is important that you clear up all your doubts before buying, so you can avoid the entire process of returns and exchanges, and we also do not want the bond we form with you to deteriorate when you decide to have one of our products in your home.
Privacy & Data Security
All personal data you enter on our website is safe, we have security tools that protect it. We do not use it for any other purpose than to improve your shopping experience or organize your orders and subscriptions.
It is important for you to know this because you are trusting us to provide your data, and that is why we try to be as transparent as possible regarding these sensitive issues.
Business Consultations
Just as we want to reach every corner of people's homes.
We also want to be part of an improvement in the work environment and be part of those details that companies and institutions have that make their employees feel proud of where they work and do so with motivation and enthusiasm every day, showing that to the client.
To do this, we put our corporate support team at your disposal so that together you can formulate an action plan to make your company a better place to be and work.
We have different types of predefined products for small, medium and large companies. What we are sure of is that every company that has worked with us has never regretted it, because investing in the well-being of our employees is the best investment any company can make. They are the visible face, and if they feel good, so does the customer.
Payment methods
We offer you different payment methods to purchase our products, with the security of companies you already know:
- Credit/debit cards (VISA, MASTERCARD, AMERICAN EXPRESS)
- Mercado Pago & MercadoLibre
- Cash payments upon delivery
- Bank Transfers
Transparent Billing
We make everything transparent under the law, and that is why, beyond the invoice that we issue to you online, we also issue the invoice that AFIP requires, and we send it to the email address you provided at the time of purchase. Whether you buy here or through MercadoLibre. If you did not receive it, you can ask us to resend it to you.